4 Day DesignThinkers Bootcamp Johannesburg 2-5 September 2015

 

WHAT DOES DESIGN THINKING INVOLVE?

 

Design Led Service Innovation (Service Design Thinking) is a process of exploring (holistic and human centered), designing (co-creation), building (experimenting with prototypes), implementing and sustaining innovative service concepts, facilitated by the owner of the process.

 

DesignThinkers methods embed a stakeholder engagement approach that connects to customer needs through ethnographic research and action learning. It assists in connecting to customers latent needs and transforms relationships, emerge new insights and results in an organisational ecosystem that delivers great value.

 

Service Design Thinking assists in connecting to customers latent needs and transforms relationships, emerge new insights and results in an organisational ecosystem that delivers great value. Channels of communication are opened to encourage co-creation and buy-in to eventual solutions and in the design phase and implementation phase prototypes and pilots are used to test ideas for concepts in a low cost and low risk environment with the objective to learn. The co-creation process involves key stakeholders from the outset and moves into early-stage prototyping from which eventual solutions are implemented.

 

 

WHO ARE THE COACHES?

 

The coaches will share their experiences during the DesignThinkers Bootcamp week and will guide you and your team on a specific topic during the process from doing Research to Designing Service Concepts and Implementation of these Concepts in complex organizations.

 

Tim Schuurman, will be your leading Senior Facilitator. Tim is a highly experienced trainer and facilitator with a background in Change Management and Business Modeling and co-founder of DT Academy. He has worked for global clients like Coca-Cola, Schiphol, Philips, Volkswagen, Bosch and SAP. View Tim’s profile

 

Professor Erwin Schwella, will be your Academic Coach. Erwin Schwella became a full professor at Stellenbosch University in 1992 and runs the Curriculum of Public Leadership. Erwin is an advisor to the South African governance and has consulted to international and national executives and governance institutions. View Professor Schwella’s profile

 

Shelley Freeman, will be your Business Coach. Shelley has extensive experience in a multinational business environment and is leading the Design Thinking team in SAP Africa, helping Customers innovate by taking a Human-Centred approach to solving business challenges. View Shelley’s profile

 

 

WHO WILL FACILITATE?

 

The facilitators will focus continuously on your teams’ progress of the different activities during the DesignThinkers Bootcamp.

 

Tim Schuurman, highly experienced trainer and facilitator with a background in Change Management and Business Modeling and co-founder of DT Academy.

 

Robert Bloom, director at Creo Consulting and Founder of DesignThinkers Academy South Africa. View Robert’s profile

 

 

BACKGROUND INFORMATION

 

We strongly believe in ‘Learning by Doing’, so the DesignThinkers Bootcamp will be a high energy and hands-on event. You’ll be challenged to work in small teams on a real case and learn to work with Service Design and Design Thinking tools like Personas, Cultural Probes, Customer Journey Mapping, Stakeholder Mapping, Value Network Mapping, Prototyping, Business Modeling, Road Mapping and more. Moreover, the focus of this program will be on exploring the questions how to integrate these tools in an organization and how to create buy-in within an organization and with your sponsors. The end result is aimed at a transformation of the participants, knowledge of tools and methods, a deep understanding of the value of design, and professional & personal growth.

 

 

WHO SHOULD SUBSCRIBE TO THE DESIGNTHINKERS BOOTCAMP?

 

The DT Bootcamp is especially designed for ‘Industry Executives’, ‘Senior Government Policy Makers’ and ‘Independent Professionals’ who want to take the next step towards actually using Design Thinking in their daily work. Next to learning Service Design Thinking tools and methodology and transforming your way of thinking and your mindset, the Bootcamp coaches are all practitioners and will guide participants toward putting Design Thinking into practice.

 

 

HOW WILL THE PROGRAM CHANGE YOUR DAILY WORKING LIFE?

 

Our main objective is to provide you with hands-on tools that you can use immediately the next day in your working environment. But we will also facilitate train-the-trainer aspects, so by transforming your mindset and your way of thinking you will be able to train your own team. Besides the training program you will be handed out a toolkit, certificate and access to the DT Academy Network virtual environment

 

 

 

Registration

Please register via the registration form below, or contact us via e-mail or phone +71 (0)70 347 07 81